When you have ordered an artwork from Metropolis Art online you will receive an email confirmation of your purchase details within a few minutes. If you have any queries about delivery of an order please contact us at firstname.lastname@example.org
- Metropolis Art ships across Australia and Worldwide.
- Shipping charges are indicated at checkout. We also offer free local delivery option for our Geelong clients as well as a 'Pick Up' option.
- We will despatch your order as soon as practicable. For deliveries within Australia please allow approximately 3-8 days. For international deliveries please allow approximately 14-28 days.
- Larger items and heavy sculptures may need special attention for shipping – for these items you will be prompted to contact us for a custom shipping price.
- All orders are shipped via Australia Post or other reliable shipping company. Depending on the artwork size and materials, all framed or unframed works will be packed appropriately using sturdy materials for safe shipping. During packing any framed glass is reinforced with tape and the artwork protected by strong board and multiple layers of bubble wrap, then placed within a sturdy box for shipping.
- At checkout you can select different options including insurance for smaller deliveries by Australia Post. For all larger artworks that require specialist handling, insurance is included in the total price.
- We inspect and confirm that goods (frame / artwork) are in perfect condition when packed, unless a condition report has been supplied in the product description on our website.
- Your purchased artworks, shipped with Australia Post or our shipping company are traceable with a tracking number provided to customers.
- Please be aware of your country's postal service - packages at customs take time to clear. Also be aware that your country may charge custom and import duties. Metropolis Art has no control over any charges that may be applicable when collecting your package from customs.